Support Policy
Support channels
Tenqai buyer support is available for order issues, delivery coordination, damaged items, refunds, payment questions, and account access problems.
- Email: support@tenqai.com
- Helpline: +263 714 639 929
- Hours: Monday to Saturday, 8:00 AM to 6:00 PM CAT
What to include when you contact us
Please share your order code, the phone number or email used on the order, and a short description of the problem. For damaged or incorrect items, include clear photos.
Response targets
We aim to acknowledge support requests within one business day. Payment, seller, and delivery disputes may require additional review time.
Seller and delivery coordination
Where an issue depends on seller confirmation or courier updates, Tenqai will coordinate the next step and keep the buyer informed until the case is closed.
